Frequently Asked Questions

Where are the Coast locations?
Coast has 17 strategically located distribution centers in North America. Customer orders are generally shipped the same day they are received. With a next day ground service coverage area of greater than 80%, the vast majority of our customers receive next day delivery of their orders.

US Locations

Gilbert, Arizona Visalia, California Denver, Colorado
Tampa, Florida Atlanta, Georgia Elkhart, Indiana
Johnstown, New York Portland, Oregon Lancaster, Pennsylvania
Ft. Worth, Texas San Antonio, Texas Salt Lake City, Utah
Eau Claire, Wisconsin
Canadian Locations  [Web Access Coming Soon]
Calgary, Alberta Langley, British Columbia
Orillia, Ontario St. Bruno, Quebec

How do I set up a User Name and Password?
Coast Customer Service administers User Names and Passwords for this system. If you are a dealer who would like to use this site, please e-mail Coast at customerservice@coastdist.com.

How can I change my Password?
Coast Customer Service is responsible for changing passwords. Please e-mail Coast at customerservice@coastdist.com.

What if my Password doesn't work?
Passwords are case-sensitive. Please carefully retype your password and hit submit. If you are still unable to access the site, please e-mail Coast at customerservice@coastdist.com.

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How can I place an order?
Placing your order electronically has never been easier. Once you have been assigned your User Name and selected a Password (User Name and Password), you simply login and select the option "Place a New Order." From there, you construct your order by keying in the Coast item number and the quantity you would like to order. On the Construct Order screen you have the options to Place Order, Save Order to Shopping Cart, Cancel Order. Using the Place Order button transmits the order to Coast. The Save Order to Shopping Cart does not transmit the order and allows you to come back at a later time to complete the order.

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How can I track my orders?
To track previous orders click on the Review Past Orders button. Previous orders placed with Coast will be displayed beginning with the most recent order. Each order is displayed along with three buttons beside it. Each button represents a different function: "I" displays the Invoice detail; "S" displays carrier shipping information and "C" displays the order comments.

How can I contact a Coast sales representative?
The best way to reach one of our sales representatives is by voice mail. To contact your representative call 1-800-538-7973. If you know your sales representative's extension you may dial it directly, or, press 0 and have the operator transfer your call.

If you would like to contact a customer service representative you may e-mail us at customerservice@coastdist.com

© 2001 The Coast Distribution System, Inc.